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Led by Dean Garfinkel, a nationally recognized call center expert with over 30 years of experience in technology, telecom & business process management,
Quality Voice & Data provides customers with the tools they need to successfully execute outbound calling campaigns.

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With more than 30 years of experience in technology, telecom and business process management, our team
delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN Framework.

Call Centers – Are you prepared for STIR/SHAKEN?

As a call center, your main objective is to have calls successfully reach your client’s customers. With less than four months remaining before the deadline for the TRACED Act’s regulatory ...
March 18, 2021 / 0
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STIR/SHAKEN Experts Tapped To Present “What Call Centers Need To Know About SHAKEN/STIR” to BPESA members

Aurora, NE (February 11th, 2021) Quality Voice & Data, Inc. (QVD) announces that the webinar recording “What Call Centers Need To Know About SHAKEN/STIR” was presented to BPESA members in conjunction with Mac ...
February 13, 2021 / 0

STIR/SHAKEN Guide for the Call Center

The TRACED ACT is rapidly changing how carriers and call centers operate. It requires full network adoption of STIR/SHAKEN by all carriers in 2021 and directly influences your contact rates.   ...
November 19, 2020 / 0